Refund policy

Returns and Refund Policy

Maria Modesta accepts returns and issues refunds in accordance with the following conditions and applicable law.

Right of Withdrawal

The customer may withdraw from the purchase without giving a reason within 14 days of receiving the goods.

To exercise this right, the customer must notify Maria Modesta at mariamodesta@protonmail.com by means of an unequivocal statement of withdrawal.

Return Procedure

After receiving the withdrawal notification, Maria Modesta provides instructions and the appropriate return address.

The return address may differ from the dispatch address. To avoid sending goods to an incorrect address, we recommend confirming the address with the store.

The goods must be sent back within 14 days of the withdrawal notification, suitably packaged for transport.

Condition of Products

The customer may examine and try the product with the care necessary to establish its nature, characteristics and functioning.

Labels must be retained and returned together with the product.

Use or handling beyond what is necessary to inspect the product may result in liability for its actual diminished value. Each case is assessed individually.

If the purchase consists of a set sold as a single unit, the return of that unit must include all its items.

Refunds

In the event of withdrawal, Maria Modesta refunds the payments due within 14 days of receiving the withdrawal notification.

The refund is made using the same payment method used for the purchase, unless expressly agreed otherwise.

If the customer withdraws from the entire purchase, the refund includes the cost of the least expensive standard delivery option offered by the store. The additional cost of a more expensive delivery option expressly chosen by the customer is not refunded.

Exchanges

Maria Modesta does not offer direct commercial exchanges. If the customer wishes to purchase another product, they may return the original product and place a new order.

This condition does not affect the right to a replacement where applicable under the statutory guarantee.

Cancellation Before Dispatch

A request to cancel before dispatch must be sent to Maria Modesta as soon as possible at mariamodesta@protonmail.com.

The store will try to stop order processing, although it cannot guarantee that dispatch can be prevented if the order is already at an advanced stage of preparation.

Packaging Damaged on Delivery

If the packaging shows visible damage on delivery, we recommend reporting the incident to the carrier and taking photographs whenever possible.

If damage to the product is identified, the customer should contact Maria Modesta as soon as possible. Photographs of the packaging and product may help assess the situation.

Defective Products or Products Different from Those Ordered

We recommend checking the products after receiving the order.

If the product has a manufacturing defect or differs from the product ordered, please contact Maria Modesta within 30 days of receipt, providing photographs or a video of the problem.

Once the defect has been confirmed, the store provides the return instructions and, after receiving the returned product, issues a refund using the original payment method.

The confirmation and refund process generally takes between 3 and 5 business days after receipt of the returned product.

Incorrect Address or Uncollected Order

Orders are dispatched to the address provided at the time of purchase. The customer must check that the delivery details are correct and complete before placing the order.

If the order is returned due to an incorrect address or because it was not collected, a €5 fee may be charged, corresponding to the return costs charged by the carrier, where legally permissible.