FAQ

How can I contact Maria Modesta?

Customer support is available Monday to Saturday, from 08:00 to 17:00, by email at mariamodesta@protonmail.com, by telephone on +351 928 499 945 or through the contact form.

What is the order preparation time?

The estimated preparation time is 1 to 5 business days after payment confirmation, unless a specific timeframe is stated on the product page.

After preparation, the order is dispatched and the transit period begins.

What is the transit time after dispatch?

The estimated transit time varies by destination country:

Portugal: 4 to 6 business days.
Spain: 3 to 5 business days.
Netherlands: 2 to 4 business days.
Denmark: 2 to 7 business days.
Finland: 4 to 9 business days.

These timeframes start after dispatch and do not include the preparation period. They may vary depending on the shipping service and delivery address. Islands and remote areas may be subject to specific conditions.

When will the order be delivered?

The total delivery time includes preparation and transport.

Where available, the estimated dates shown on the product page include both stages for the selected country. These are estimates and may be affected by public holidays or operational issues.