Refund policy

Return & Refund Policy

At Maria Modesta, we want you to be completely satisfied with your purchase. If that's not the case, we accept returns and issue refunds according to the conditions below.

Right of Return 

You have the right to return the product within 14 days of receiving your order, without needing to provide a reason, in accordance with Decree-Law No. 24/2014.

How to proceed:

  1. Contact us at mariamodesta@protonmail.com within 14 days of receiving your order;
  2. Wait for the return instructions we'll send you — the return address may differ from the shipping address, so don't send anything without prior confirmation;
  3. Send the product in its original condition, with no signs of use, and with packaging and tags intact;
  4. Once we receive and inspect the product, we'll process the refund within 14 days.

Return Conditions

  • Products must be returned unused, unwashed, in their original condition, and with all tags intact;
  • We reserve the right to refuse returns that show signs of use or that don't meet the criteria above;
  • If a set is returned, it must be returned in its entirety;
  • Return shipping costs are the customer's responsibility, except in cases of defect or error on our part.

Order Cancellation 

You can cancel your order within 5 hours of placing it, as long as it hasn't been shipped yet. To cancel, contact us as soon as possible at mariamodesta@protonmail.com.

Refunds

  • Once we receive and inspect the returned product, we'll notify you of the return's acceptance or refusal. This process can take up to 7 business days;
  • If the return is accepted, the refund will be processed to the original payment method within 14 days;
  • We do not offer direct exchanges. If you'd like a different product, you'll need to wait for the refund and place a new order.

Packaging Damaged on Delivery

  • If you receive your order with visible signs of damage to the packaging, you should refuse delivery on the spot;
  • If you accept the order and notice damage afterward, you must contact us within 48 hours of receipt, sending photos or video of the issue;
  • Issues reported after this deadline prevent us from filing a claim with the carrier.

Defective Products

  • When you receive your order, check for any damage or defects;
  • If you receive a product with a manufacturing defect or one different from what you ordered, contact us within 30 days of receipt, sending photos or video of the issue;
  • Once the defect is confirmed, we'll provide you with the steps for returning it and will process the refund to the original payment method;
  • The confirmation and refund process generally takes 3 to 5 business days after we receive the returned product.

Incorrect Address / Order Not Collected

  • We ship orders to the address provided at the time of purchase. Always double-check that the address is correct before completing your order;
  • If the order is returned due to an incorrect address or because it wasn't collected, a €5 fee may be charged to cover the return costs charged by the carrier.

Important Notes

  • If we don't hear from you within 48 hours of receipt in the case of shipping damage, we won't be able to file a claim with the carrier;
  • The return address may differ from the shipping address — always contact us before sending any return to get the correct address;
  • We monitor claims for lost, missing, swapped, or damaged items. These cases should be reported immediately upon receiving the order.

How to Start a Return

  1. Contact us at mariamodesta@protonmail.com within the applicable timeframe;
  2. State the reason for the return, the order number, and the product reference;
  3. Wait for instructions and the return address from our team;
  4. Send the product properly packaged to the address provided.